LiveReach^® xSP can be used in many different ways to enhance the offerings of service providers and telecommunications carriers.

Here are some examples on how LiveReach^® xSP features can provide brand differentiation, service enhancement, and new revenue streams.

As a mobile carrier you are always looking for ways to gain new subscribers and at the same time increase airtime consumption.  Using HelpCaster’s LiveReach^® xSP, you could differentiate your offer by bundling branded Click-to-Talk links that ring the mobile numbers you are offering.  Subscribers can distribute these links to friends and family and include them in their email signature or web page. Users anywhere in the world clicking on such links will ring the subscriber’s number. You’ve won a new customer with the differentiating bundle, increased airtime consumption and enhanced the brand experience. 

LiveReach^® xSP for VoIP and Fixed Line Carriers 

Carriers in this business are constantly looking for new products and services to reduce customer churn and drive additional revenue.  You can enhance your fixed line or IP telephony offerings by providing LiveReach^® xSP functionality linked to the telephone numbers your customers are operating.  LiveReach^® xSP allows you to offer the Click-to-Talk links to enterprises, small and medium businesses, and consumers directly or through resellers. You can route all Click-to-Talk calls through your own network. LiveReach^® xSP enables new revenue streams and market differentiation while leveraging your existing investments and adapting easily to your business model. 

 LiveReach^® xSP for Directory Operators

As a service provider you may currently offer an online directory service or host such directories for customers.  LiveReach^® xSP gives you the power to turn those online directories into active lead factories – offering inbound Click-to-Talk connections from the directory listings to the companies or individuals listed. You can create new revenue streams by offering the interaction enhancement to directory operators and by charging for prospects' calls directed through LiveReach^® xSP to companies or individuals listed. You have exact metrics on the volume of referrals generated for each destination. 

LiveReach^® xSP for Web Developers 

As a service provider you may currently offer web development services or have customers that do so.  LiveReach^® xSP Click-to-Talk links can be embedded into the sites you or your customers are building and/or hosting. The customer web site is immediately enhanced with live customer interaction. You are able to generate new and recurring revenue streams from the deployment of the links and for the referral traffic generated.

LiveReach^® xSP for Enterprises 

As a service provider you may have large enterprise customers that are seeking ways to improve their online customer service experience.  Instead of them turning to consulting firms and small niche players – why not have them turn to you, their trusted partner.  Offer Click-to-Talk outsourcing to them for use on their website to support e-commerce and e-service, as well as for use in their email marketing and banner ad campaigns.